M55910A - Dynamics 365 Fundamentals – Customer Engagement Applications (CRM)

M55910A - Dynamics 365 Fundamentals – Customer Engagement Applications (CRM)This one day course introduces Microsoft Dynamics 365 Customer Engagement applications and how they support sales, service, and customer data scenarios. Learners will explore core functionality across the primary customer engagement apps, understand the role of Dataverse, and become familiar with shared platform features such as Power Platform integration, security, reporting, and productivity tools.

privacy and trust features

This course is based on the features available in the Office 365 E3 license as these are the core features in Office 365 and Microsoft 365 plans

while bringing it completely up-to-date with the latest features of C#

Windows-based network operating systems

message encryption

you will learn about archiving and retention in Microsoft 365 as well as data governance and how to conduct content searches and investigations

and learn to control and manage computer systems and domain users running Windows Server and Windows clients

This five-day course is designed primarily for IT professionals who have some experience with Windows Server

participants will gain practical experience with the tools and technologies that make Windows Server 2025 a powerful platform for modern IT environments

You’ll learn foundational knowledge on the considerations and benefits of adopting cloud services and the Software as a Service (SaaS) cloud model

The workshop and labs cover using Microsoft Configuration Manager

The purpose of this course is to assess your knowledge of switches